Refund policy

Last updated: June 5, 2026

At Zenvoro, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Return and Refund Policy below.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn, unused, and free from damage caused by misuse
In its original packaging
Accompanied by the receipt or proof of purchase

Business Address

Zenvoro
1500 Country Club Rd
Hattiesburg, MS 39401
United States

Return Address

Returns should be sent to:

Zenvoro Returns Department
1500 Country Club Rd
Hattiesburg, MS 39401
United States

How to Start a Return

To initiate a return, please contact us at:

Email: admin@zenvoro.fun

If your return request is approved, we will provide instructions regarding the return process and the address confirmation. Items returned without first requesting a return will not be accepted.

For any return-related questions, you may contact us at admin@zenvoro.fun.

Return Shipping Costs

Customers are responsible for the cost of return shipping.

However, if the item:

Arrives damaged during transit,
Is defective,
Is incorrect,
Or has another issue caused by our fulfillment process,

we will cover the reasonable return shipping costs and work with you to resolve the issue.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

The item is defective,
The item is damaged,
You received the wrong item,
Or there is any other issue with your order.

We will evaluate the issue and make every reasonable effort to provide an appropriate solution.

Exceptions / Non-Returnable Items

Certain types of products cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care products
Hazardous materials
Flammable liquids or gases

Please contact us if you have questions regarding a specific item before initiating a return.

Additionally, we do not accept returns for:

Gift cards
Clearance or final-sale items, where permitted by applicable law

Exchanges

The fastest way to receive a replacement item is to return the original item (if eligible) and place a new order after the return has been approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.

To qualify, the item must be:

Unused and unworn
In its original packaging
Accompanied by proof of purchase

This right is subject to any exceptions permitted under applicable consumer protection laws.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

Refunds will be issued to your original payment method.
Refunds are generally processed within 10 business days after approval.
Your bank, credit card provider, or payment processor may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

admin@zenvoro.fun

Contact Information

Legal Representative: Shakela Husband